Shipping and Delivery

Receiving Time

Receiving time = Processing time +Shipping time.

  • Processing time: Normally 1-8 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

  • Shipping Time&Shipping Fees

 

United States, Germany,United Kingdom,France,Spain:
Shipping Methods & Shipping Time Order Amount Freight
Expedited Shipping (4-10 business days) $150+ $29.99 
Expedited Shipping (4-10 business days) $100-150 $19.99 
Expedited Shipping (4-10 business days) $0-$99 $15.99 
Standard Shipping (8-15 bussiness days) $0-$79.99 $9.99
Standard Shipping (8-15 bussiness days) $80.00 and up FREE
Australia, New Zealand,Canada:
Shipping Methods & Shipping Time Order Amount Freight
Expedited Shipping (4-10 business days) $150+ $39.99 
Expedited Shipping (4-10 business days) $100-$150 $29.99 
Expedited Shipping (4-10 business days) $0-$99 $19.99 
Standard Shipping (8-15 bussiness days) $0-$79.99 $12.99 
Standard Shipping (8-15 bussiness days) $80.00 and up FREE
Rest of world (227 countries and regions):
Shipping Methods & Shipping Time Order Amount Freight
Standard Shipping (8-15 bussiness days) Orders Below USD$120 $14.99 
Standard Shipping (8-15 bussiness days) Orders Over USD$120 FREE

 

 

Delivery

You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.

Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

  

Custom Tax or Duty

Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. 


Tips for shipping:

1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box  is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by matoly.com.

4)We apologize that military addresses (APO, FPO, DPO) cannot be delivered.